Reservation Policy

Confirmation of reservation

  1. Reservations will only be confirmed once the following is adhered to…
  2. Reservation form must be signed and emailed back to the Esperanza reservation office with copy of your proof of payment or bank/internet deposit slip.
  3. No confirmation without your signature.
  4. Dep ref no: must reflect on all deposit slips / Internet banking transfers as the reference for the transaction, before the transaction is made.
  5. Deposits must be paid by the due date on reservation form; otherwise reservation will be cancelled.
  6. No provisional bookings will be made, all reservations will be handled on a “first come, first serve” basis.
  7. Please check all information, dates & prices on the reservation sheet before you sign and email it back to the office.
  8. Please quote your deposit ref. no. for any queries and correspondence regarding your reservation at the resort.

Cancellation of reservation

  • In the case of a written cancellation be received 60 days prior to arrival, you will forfeit 50% of all monies paid to date.
  • If a written cancellation is received less than 60 days prior to arrival, you will forfeit 100% of monies paid to date.
  • Should we be able to re-sell the stand/chalet within the 60 days period, 50% of all monies paid to date will be forwarded for a future visit to commence within 1 year of the original reservation date.
  • You will be liable for any price increase during this period.
  • 48 hours grace from arrival date – will be granted to clients “en route” to the resort.
  • The resort reserves the right to cancel your reservation and place other clients in/on your chalet for the duration of your reservation, should you not arrive within the 48-hour period.
  • Cancellation of reservations must be in writing and emailed to the reservation office.
  • Please note Deposits will not be refunded:

  • In the event of your reservation being cancelled due to an ‘act of God’ i.e. Floods etc.
  • Non-arrival / late arrival / early departure of clients

In the event of your:

  • Non-arrival – you will forfeit your deposit and other payments already made.
  • Late arrival – no refund for days not spent at the resort.
  • Early departure – no refund for days not spent at the resort. Should any of the above be due to “bona fida” reasons beyond your control, your case will be judged on its merits.

Deposit Payment

  • A 50% non-refundable deposit, (amount as indicated on your reservation form) is required to secure and confirm your reservation. Should you not be in a position to pay the full deposit by the due date, kindly contact this office to make arrangements for payment.
  • The balance (amount as indicated on your reservation form) is payable upon arrival at the resort. Refer clause 5.
  • Kindly make sure that you are in possession of your reservation form and all original deposit slips as proof of payment on arrival at the resort.

Payment at the resort

  • Only S.A Rands / Meticais will be accepted for any payment at the resort.
  • No cheques or credit cards will be accepted!